Returns / Exchanges
EXCHANGES & RETURNS
Return Policy
Customers from all regions may request a return within 30 days of delivery, provided that the items meet our return eligibility requirements.
To qualify for a refund, all returned items must be:
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Unused, unworn, and unwashed
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In resalable condition, meaning the item does not affect secondary resale
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Returned with all original tags, labels, hygiene liners (if applicable), and packaging intact
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Free from damage, stains, odors, or signs of wear
Items that do not meet these conditions may not be eligible for a refund.
I Ordered the Wrong Product. What Should I Do?
If you realize that you ordered the wrong item before your order has been shipped (before receiving a shipping confirmation email with a tracking number), please contact our customer support at
📧 support@swanswaywear.com within 24 hours, and we’ll do our best to assist you.
Once an order has been shipped, changes can no longer be made from our end. Please contact us at support@swanswaywear.com after receiving your package so we can guide you through the return process.
If the incorrect item is returned unused, unworn, and in resalable condition within 30 days of delivery, a refund will be issued.
Please note that return shipping costs are the customer’s responsibility.
Requests made after 30 days from the delivery date are not eligible for return or refund.
I Received the Wrong Product
If you receive an incorrect item, please contact us at
📧 support@swanswaywear.com within 10 days of delivery.
After verification, we will offer either:
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A replacement at no additional cost, or
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A partial or full refund, depending on the situation
I Received a Broken or Damaged Package
If your package arrives damaged, please take clear photos before opening it.
Check the contents carefully, and if any item is damaged, contact us at
📧 support@swanswaywear.com within 10 days of delivery.
We will arrange a replacement or issue a partial refund where appropriate.
Swimwear & Intimates Hygiene Policy
For hygiene and safety reasons, swimwear and intimate apparel must be tried on over undergarments.
Returns will not be accepted if hygiene liners are removed or if the item shows signs of use.
Return Address
Return addresses are not fixed.
Please contact our customer support at
📧 support@swanswaywear.com to obtain the correct return address and instructions before sending any item back.
Unauthorized returns may not be accepted.
Refund Policy
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing typically takes 2–3 business days
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Original shipping fees and payment processing fees are non-refundable, unless the return is due to our error
Exchanges
We only offer exchanges for items that are defective or damaged.
If you need to exchange an item for the same product, please email
📧 support@swanswaywear.com with your order details.
If you require a replacement urgently before we receive the defective item, you may place a new order.
Once the defective item is returned and inspected, a full refund will be issued for the replacement order.
Late or Missing Refunds
If you haven’t received your refund yet:
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Please check your bank account again
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Contact your credit card company — posting times may vary
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Contact your bank for further processing updates
If you’ve completed all the above steps and still haven’t received your refund, please contact us at
📧 support@swanswaywear.com
