Returns / Exchanges
RETURN POLICY
Return Window
We accept return requests within 30 days of delivery for eligible items.
To be eligible for a return, items must meet all return requirements listed in this policy.
Return Requirements
Returned items must meet all of the following conditions:
- Unused, unworn, and unwashed
- In original condition and suitable for resale
- All original tags, labels, hygiene liners (if applicable), and packaging must remain intact
- Free from stains, odors, damage, or any signs of wear
- Items that show signs of use, damage, or cannot be resold may not be accepted for return or refund.
Non-Quality Related Issues
For non-quality related reasons, including but not limited to:
- Choosing the wrong size
- Choosing the wrong color
- The item does not fit as expected
- Change of mind after purchase
- Personal preference regarding style, fit, color, or appearance
- No longer needing or wanting the item
- Ordering the wrong product or style
Eligible items may be returned according to our return requirements. Customers are responsible for all return shipping costs for non-quality related returns.
We do not provide free return shipping, free exchanges, free replacements, or free reshipments for non-quality related issues.
Intimate Apparel & Hygiene-Sensitive Products
For health, safety, and hygiene reasons, certain intimate and close-fitting products have additional return restrictions.
This includes, but is not limited to:
- Bras
- Underwear and panties
- Shapewear
- Swimwear
- Other close-fitting garments
These products cannot be returned or refunded if they have been:
- Worn
- Washed
- Used
- Damaged
- Returned without original hygiene protection, where applicable
Unused and unworn items with original tags, hygiene liners (if applicable), and packaging intact may be eligible for return according to this policy.
Wrong, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us within 10 days of delivery with clear photos or videos showing the issue.
After verification, we may provide:
- A replacement item
- A partial or full refund, depending on the situation
For confirmed defective, damaged, or incorrect items, we will cover the necessary return shipping costs.
Order Changes & Cancellations Before Shipment
If you need to change or cancel your order before it has shipped, please contact us as soon as possible.
Email: support@swanswaywear.com
We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed once order processing has started.
Once an order has shipped, it cannot be canceled. Customers may request a return in accordance with this Return Policy.
Return Process
All returns must be approved before sending items back.
Please contact us at:
Email: support@swanswaywear.com
Please include:
- Your order number
- The reason for your return
- Photos or videos if the return involves a damaged, defective, or incorrect item
Once your return request is reviewed and approved, we will provide the return instructions and confirm the return address for your order.
Unauthorized returns may not be accepted.
Return Address
Warehouse / Return Address:
Room 201, Qingshan Shugu, Qingshan District, Wuhan, Hubei, China
Please contact us before sending any return. Do not send your return to the address above until our customer service team has confirmed the return instructions for your order.
Refunds
Once your returned item is received and inspected:
- Refunds will be issued to the original payment method.
- Refund processing usually takes 2–3 business days after approval.
- Original shipping fees are non-refundable unless the return or refund is caused by our error, a defective item, or an incorrect item.
- Return shipping costs for non-quality related returns are the customer's responsibility.
- Your bank or payment provider may require additional time to complete the refund process.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your card issuer or payment provider.
- Contact your bank for further information.
If you have completed these steps and still have not received your refund, please contact us:
Email: support@swanswaywear.com
Important Notes
- Return eligibility is determined based on the condition of the returned item and the requirements of this policy.
- Customers are responsible for selecting the correct size, color, and product before placing an order.
- Return shipping costs for non-quality related returns are the customer's responsibility.
- We are not responsible for returns lost or damaged during return shipping when the customer is responsible for the return.
- Refunds are issued only after the returned item has been received and inspected.
- Promotional discounts, free gifts, or other promotional benefits may be adjusted or deducted from the refund where applicable.
Contact Us
If you need assistance with an order, return, or product information, please contact:
Email: support@swanswaywear.com
Phone: +86 135 1928 2665
