Returns / Exchanges


Return Window

We accept return requests within 30 days of delivery for eligible items.

To be eligible for a return, items must meet all of the following conditions:

  • Unused, unworn, and unwashed

  • In original condition and suitable for resale

  • With all original tags, labels, hygiene liners (if applicable), and packaging intact

  • Free from stains, odors, damage, or any signs of wear

Items that do not meet these requirements may be refused for return or refund.

Non-Quality Related Issues

For all non-quality related reasons (including but not limited to: wrong size ordered, change of mind, or personal preference):

  • We do not offer free replacements or exchanges

  • We do not offer free reshipments

  • Customers are responsible for all return shipping costs

  • Refunds are only issued after the returned item is received and inspected

If you need a different size or item, we recommend placing a new order separately.

Order Issues Before Shipping

If you realize there is an issue with your order before it ships (no tracking number issued yet), please contact us within 24 hours at:

📧 support@swanswaywear.com

We will do our best to assist, but changes are not guaranteed once processing begins.

Wrong or Defective Items

If you receive an incorrect or defective item, please contact us within 10 days of delivery with clear photos.

After verification, we will offer:

  • A replacement, or

  • A refund (partial or full, depending on the situation)

We do not require customers to bear return costs for confirmed defective or incorrect items.

Return Process

All returns must be pre-approved.

Please contact support@swanswaywear.com to request return instructions and the correct return address.

Unauthorized returns may be rejected.

Refunds

Once your return is received and inspected:

  • Refunds will be processed to your original payment method

  • Processing time is typically 2–3 business days after approval

  • Original shipping fees and transaction fees are non-refundable unless the return is due to our error

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your card provider (processing delays may occur)

  3. Contact your bank for further details

If the issue persists, please contact us at support@swanswaywear.com

Summary

We aim to provide a fair and transparent return experience while maintaining product hygiene and resale integrity. Please ensure all return conditions are met before sending items back.