Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Order Issues

Once your order has been submitted, our team starts processing it quickly. If you need to make changes, please contact us within 12 hours after placing your order.

Please contact us as soon as possible. We will do our best to update your address before your order is shipped.

We’re sorry for the inconvenience. Please contact our customer support team with your order number and photos of the item received.

If an item is missing from your package, please contact us and we will help resolve the issue.

Once an order has been placed, we are unable to add additional items. You can place a new order separately.

Exchanges & Returns

We accept return requests within 30 days of delivery for eligible items.

Items must be:

  • Unworn
  • Unwashed
  • Unused
  • In original condition

Yes. If you need a different size, please contact our customer support team. We will help you find the best solution.

For non-quality related returns, customers are responsible for return shipping costs.

For defective or incorrect items, please contact us for assistance.

Once your return is received and inspected, refunds will be processed to your original payment method.

For hygiene reasons, intimate products must be unworn, unused, and in original condition to be eligible for return.

Product Information

We recommend measuring your bust and underbust first, then comparing your measurements with our size chart.

If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Yes. The front closure design and built-in padding help enhance your natural shape, create lift, and provide a fuller-looking neckline.

Yes. Our bras are designed with soft stretch fabrics, seamless construction, and comfortable support for all-day wear.

Many of our styles feature wireless designs that provide support without the discomfort of traditional underwire.

Yes. The smooth seamless design helps reduce visible lines under fitted tops, dresses, and leggings.

We recommend:

Hand wash with cold water
Use mild detergent
Air dry
Avoid bleach

Shipping

Orders are processed within 1–3 business days.

Standard shipping usually takes 10–15 business days depending on your location.

Once your order ships, you will receive a tracking number by email.

Yes. We currently ship to customers in the United States, Canada, Australia, the United Kingdom, France, Germany, Spain, and New Zealand.

We are continuously expanding our shipping destinations to bring SwanSway products to more customers worldwide.

Customs fees may vary depending on your country and local regulations.

Yes. SwanSway offers free standard shipping on orders over $79 USD.

If your order total is less than $79 USD, a shipping fee will apply and will be shown at checkout before payment.

We recommend:

Hand wash with cold water
Use mild detergent
Air dry
Avoid bleach

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